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We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact us at sales@marzena.com or Australia: 1800 128 618 || NZ: 0800 146 279 and we will do our utmost to resolve any issue.

Marzena does not have to provide a refund if you simply change your mind on an item, so please choose carefully.

Should you wish to make a claim relating to your product for (1) damaged in transport or (2) incorrect goods received. We advise this must be done within 24 hours of receiving your goods by telephone or email.

After confirming claims when receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. Importantly it is always the customer’s responsibility to review the goods received prior to their opening.

Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened & in their original condition.